Receives, evaluates, prioritizes incidents and provides first level support for internal and remote users experiencing hardware, software, networking, and other IT-related issues. Queries users to collect information about the problem and lead users through basic diagnostic procedures to identify and resolve the issue. Records detailed information on all help desk issues and monitor progress of incidents in the helpdesk system. Provides assistance in support of all end-user systems including installations, maintenance, email and desktop application configuration, and all other functions pertaining to end-user systems.

A level 5 IT Technician in Oklahoma City, OK possesses a wide range of experience, and is looked to as a thought leader. Their work affects design, quality and timeline of entire product or service. Average experience 11 years.