PricingCustomersResources
Try for FreeRequest a Demo
Open MenuClose Menu icon

salary information

Salary Information for a Customer Success Manager in Boston, MA

Median salary:

This data reflects Total Cash for a Level 5 Customer Success Manager at a mid-size company. To get more detailed information on total compensation for the role of Customer Success Manager in Boston, MA, including base pay, total cash, and equity by job level, region and company size, please join OpenComp.

25th percentile
50th percentile
75th percentile

Behind the numbers

What is the adjusted total comp for a Customer Success Manager in Boston, MA?

Total Comp (TC)
Cost of Living (COL) Index
COL-Adjusted TC
Median Home Price

83.4

Total Comp (TC)

Cost of Living (COL) Index
83.4
COL-Adjusted TC

Median Home Price

What are the responsibilities of a Customer Success Manager in Boston, MA?

Serve as a trusted partner for customers across the customer lifecycle: on-boarding, adoption, advocacy and renewal. Advises customers on best practices and use cases. May develop training materials. May engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas. (This is sales incentive eligible.) (If renewal sales is part of the responsibilities for this role, map to Renewal Sales.)

What are the characteristics of a level 5 Customer Success Manager?

A level 5 Customer Success Manager in Boston, MA possesses a wide range of experience, and is looked to as a thought leader. Their work affects design, quality and timeline of entire product or service. Average experience 11 years.

Customer Success Manager

Benchmark Role

Individual Contributor

Job Type

Customer Success

Job Family

Inside Sales

Job Area

Quality of Life for a Boston Resident Earning $166,410 Per Year

Overview of Cost of Living

Boston, Massachusetts has a higher cost of living compared to the national average in the United States. Here's how it breaks down:

  • Housing and Utilities: Housing is significantly more expensive, driven by high home prices and rental rates. Utilities are generally on par with or slightly above the national average.
  • Groceries and Dining: The cost of groceries and dining out is higher than the national average, affecting day-to-day expenses.
  • Transportation: While public transportation options are excellent, owning a car can be costly due to insurance, parking fees, and gas prices.
  • Taxation: Massachusetts has a flat state income tax rate, and sales taxes are considered moderate.

Housing Market

Boston's housing market is one of the priciest in the country.

  • Average Home Price: As of recent data, the average home price in Boston is substantially higher than the U.S. average.
  • Rental Costs: Renters also face high prices, with rents for both apartments and single-family homes commanding a premium.
  • Market Competition: The real estate market is competitive, with limited inventory and high demand.

Quality of Life

While the cost of living is high, residents benefit from a range of quality-of-life factors:

  • Cultural and Recreational Opportunities: Boston offers abundant cultural attractions, including museums, theaters, and historical landmarks.
  • Education and Innovation: The city is renowned for its universities and research institutions, fostering an environment of innovation.
  • Safety and Cleanliness: Many neighborhoods are considered safe with low crime rates, and the city is generally well-maintained.

Access to Healthcare

Boston is known for exceptional healthcare facilities.

  • World-Class Hospitals: The city is home to top-ranked hospitals and medical research centers.
  • Medical Care Costs: Healthcare can be more expensive than in other parts of the country, although the quality is often higher.
  • Insurance Options: Residents have access to a variety of health insurance providers, enhancing affordability and access.

Quality of K-12 Schools

Boston’s educational landscape is mixed, with standout options in both public and private education.

  • Public School System: Public schools vary in quality, with some districts performing well and others facing challenges.
  • Private and Charter Schools: Multiple private and charter school options

See salary information for the Customer Success Manager role elsewhere in the United States

Try OpenComp today

Sign-up to search for more detailed compensation information that includes base pay, total cash, and equity by role, city, and job level

What is OpenComp? OpenComp provides innovative solutions for compensation management. Organizations use OpenComp to:

OpenComp aggregates multiple data sources to provide accurate salary data for Boston, MA, specifically for a Level 5 Customer Success Manager. The primary source is real-time, crowd-sourced salary information collected through direct integrations with hundreds of customer-connected HRIS platforms.

You are in safe hands with us.

Feel confident that your comp data is safe and secure with OpenComp's access controls, data encryption, security certifications and system audits.