Serve as a trusted partner for customers across the customer lifecycle: on-boarding, adoption, advocacy and renewal. Advises customers on best practices and use cases. May develop training materials. May engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas. (This is sales incentive eligible.) (If renewal sales is part of the responsibilities for this role, map to Renewal Sales.)

A level 2 Customer Success Manager in Minneapolis, MN has well developed professional and technical expertise. Their work impacts the quality and timeline of part of a product or service. They typically have 3 yearas of average experience.