Serve as a trusted partner for customers across the customer lifecycle: on-boarding, adoption, advocacy and renewal. Advises customers on best practices and use cases. May develop training materials. May engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas. (This is sales incentive eligible.) (If renewal sales is part of the responsibilities for this role, map to Renewal Sales.)

A level 6 Customer Success Manager in Jacksonville, FL is a superstar! They are critically important to growth and product development. There are only a handful of indivduals at this level throughout the company. They shape and develop department objectives from company strategies. Average experience 15 years.