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salary information

Salary Information for a Customer Support Specialist in Baltimore, MD

Median salary:

This data reflects Total Cash for a Level 4 Customer Support Specialist at a mid-size company. To get more detailed information on total compensation for the role of Customer Support Specialist in Baltimore, MD, including base pay, total cash, and equity by job level, region and company size, please join OpenComp.

25th percentile
50th percentile
75th percentile

Behind the numbers

What is the adjusted total comp for a Customer Support Specialist in Baltimore, MD?

Total Comp (TC)
Cost of Living (COL) Index
COL-Adjusted TC
Median Home Price

65.4

Total Comp (TC)

Cost of Living (COL) Index
65.4
COL-Adjusted TC

Median Home Price

What are the responsibilities of a Customer Support Specialist in Baltimore, MD?

The Customer Support Specialist will be responsible for providing support to customers via phone, email, and chat. They will troubleshoot customer issues and escalate tickets when necessary. Additionally, they will maintain a knowledge base of solutions to common customer problems.

What are the characteristics of a level 4 Customer Support Specialist?

A level 4 Customer Support Specialist in Baltimore, MD is an extremely seasoned professional, one who is able to solve most issues and problems and uses their skills to drive company objectives and achieve goals. Average experience 8 years.

Customer Support Specialist

Benchmark Role

Individual Contributor

Job Type

Customer Support

Job Family

Business

Job Area

Quality of Life in Baltimore, MD on a $72,505 Salary

Understanding the quality of life in Baltimore, MD, relative to a salary of $72,505 requires an analysis of factors like cost of living, housing market, healthcare access, and educational quality. Here's an overview of how living in Baltimore compares to national standards across these key factors.

Cost of Living

  • Overall Index: Baltimore's cost of living is slightly above the national average, but significantly lower than major metropolitan areas such as New York or San Francisco.
  • Groceries and Utilities: These are generally on par with the national average, ensuring everyday expenses remain manageable.
  • Transportation: Costs are slightly elevated due to factors like parking fees and public transportation fares, although still reasonable with budget management.

Housing Market

  • Home Prices: The median home price in Baltimore is lower than the national median, offering more affordable options for homebuyers.
  • Rental Market: Rental prices are competitive, with an availability of diverse options from apartments to townhomes, often more affordable compared to larger East Coast cities.
  • Property Taxes: Property taxes in Baltimore can be higher than the national average, impacting overall housing affordability.

Quality of Life

  • Cultural and Recreational Opportunities: Baltimore offers rich cultural experiences, including museums, theaters, and sport venues, contributing positively to quality of life.
  • Crime and Safety: Certain areas face higher crime rates, which is a consideration when choosing neighborhoods, although community-focused initiatives aim to improve safety.

Access to Healthcare

  • Healthcare Facilities: Baltimore houses renowned medical institutions like Johns Hopkins Hospital, providing excellent healthcare services.
  • Healthcare Costs: Medical expenses are in line with large U.S. cities but having health insurance is crucial to manage potential high out-of-pocket costs.

Quality of K-12 Schools

  • Public Schools: Schools in Baltimore vary widely in performance, with some districts offering high-quality education, while others face challenges.
  • School Choice: Options such as charter and magnet schools provide alternatives to traditional public schooling, catering to diverse educational needs.

Summary

Living in Baltimore on a $72,505 salary allows for a comfortable lifestyle for many, though personal budgeting and lifestyle choices are crucial. While housing is relatively affordable, the overall cost of living and certain local issues, such as crime and public school variances, require careful consideration. However, access to world-class

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OpenComp aggregates multiple data sources to provide accurate salary data for Baltimore, MD, specifically for a Level 4 Customer Support Specialist. The primary source is real-time, crowd-sourced salary information collected through direct integrations with hundreds of customer-connected HRIS platforms.

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