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salary information

Salary Information for a Customer Support Specialist in Boston, MA

Median salary:

This data reflects Total Cash for a Level 5 Customer Support Specialist at a mid-size company. To get more detailed information on total compensation for the role of Customer Support Specialist in Boston, MA, including base pay, total cash, and equity by job level, region and company size, please join OpenComp.

25th percentile
50th percentile
75th percentile

Behind the numbers

What is the adjusted total comp for a Customer Support Specialist in Boston, MA?

Total Comp (TC)
Cost of Living (COL) Index
COL-Adjusted TC
Median Home Price

83.4

Total Comp (TC)

Cost of Living (COL) Index
83.4
COL-Adjusted TC

Median Home Price

What are the responsibilities of a Customer Support Specialist in Boston, MA?

The Customer Support Specialist will be responsible for providing support to customers via phone, email, and chat. They will troubleshoot customer issues and escalate tickets when necessary. Additionally, they will maintain a knowledge base of solutions to common customer problems.

What are the characteristics of a level 5 Customer Support Specialist?

A level 5 Customer Support Specialist in Boston, MA possesses a wide range of experience, and is looked to as a thought leader. Their work affects design, quality and timeline of entire product or service. Average experience 11 years.

Customer Support Specialist

Benchmark Role

Individual Contributor

Job Type

Customer Support

Job Family

Business

Job Area

Quality of Life for a Boston Resident Earning $94,320 Annually

Overview: Boston, MA, is a vibrant city with a rich history, diverse culture, and numerous amenities. However, the cost of living in Boston is higher than the national average, influencing various aspects of life for residents earning $94,320 annually.

Cost of Living

  • Overall Cost: The cost of living in Boston is significantly higher than the national average, by approximately 50-60%.
  • Utilities and Groceries: Residents face higher-than-average costs for utilities and groceries.
  • Transportation: Public transportation is well-developed but relatively costly, though many appreciate the convenience over owning a vehicle.

Housing Market

  • Home Prices: The median home price in Boston is markedly higher than the national median, often exceeding $750,000.
  • Renting Options: Rental costs are also steep, with a typical one-bedroom apartment in the city center experiencing high demand.
  • Housing Affordability: For an individual earning $94,320, dedicating a significant portion of the income to housing is commonplace, often stretching budgets.

Quality of Life

  • Income vs. Cost: While $94,320 annually is above the national median household income, it may not extend as far due to Boston's high living expenses.
  • Recreational Opportunities: Boston offers abundant cultural, educational, and recreational opportunities, enhancing quality of life.
  • Work-Life Balance: Access to numerous parks and cultural institutions supports a balanced lifestyle, despite the financial pressures of city living.

Healthcare Access

  • Healthcare Quality: Boston boasts world-renowned hospitals and healthcare facilities.
  • Insurance Costs: The cost of health insurance and medical expenses is above average, demanding careful financial planning.

Quality of K-12 Schools

  • Public Schools: Boston's public schools are varied in quality, with some areas offering excellent educational opportunities, while others may lag.
  • Educational Options: Numerous private and charter schools provide alternatives, though they come with higher costs.

Summary

Living in Boston on an annual income of $94,320 presents both challenges and opportunities. While residents enjoy the city's rich cultural fabric and robust healthcare system, they often face financial strains associated with housing and overall living costs. Educational options are diverse, though investment may be necessary for accessing top-tier schools. Balancing income with expenses is key to maximizing

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OpenComp aggregates multiple data sources to provide accurate salary data for Boston, MA, specifically for a Level 5 Customer Support Specialist. The primary source is real-time, crowd-sourced salary information collected through direct integrations with hundreds of customer-connected HRIS platforms.

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