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salary information

Salary Information for a Customer Service Rep in Baltimore, MD

Median salary:

This data reflects Total Cash for a Level 4 Customer Service Rep at a mid-size company. To get more detailed information on total compensation for the role of Customer Service Rep in Baltimore, MD, including base pay, total cash, and equity by job level, region and company size, please join OpenComp.

25th percentile
50th percentile
75th percentile

Behind the numbers

What is the adjusted total comp for a Customer Service Rep in Baltimore, MD?

Total Comp (TC)
Cost of Living (COL) Index
COL-Adjusted TC
Median Home Price

65.4

Total Comp (TC)

Cost of Living (COL) Index
65.4
COL-Adjusted TC

Median Home Price

What are the responsibilities of a Customer Service Rep in Baltimore, MD?

Interact with customers via telephone, email, text, chat or through other social media platforms, to handle complex questions/requests that requires dedicated time and research. Customer questions/requests are escalated from Customer Service Support. Prepares detailed documentation related to questions/requests.

What are the characteristics of a level 4 Customer Service Rep?

A level 4 Customer Service Rep in Baltimore, MD is an extremely seasoned professional, one who is able to solve most issues and problems and uses their skills to drive company objectives and achieve goals. Average experience 8 years.

Customer Service Rep

Benchmark Role

Individual Contributor

Job Type

Customer Service

Job Family

Service & Support

Job Area

Quality of Life in Baltimore, MD on a $98,600 Salary

Living in Baltimore, MD, with an annual income of $98,600 provides a comfortable lifestyle relative to both the local cost of living and the broader U.S. context. Below is an assessment of various aspects impacting quality of life in Baltimore:

Cost of Living

  • Overall Cost of Living: The cost of living in Baltimore is slightly higher than the national average. However, with a salary of $98,600, individuals can maintain a comfortable lifestyle.
  • Utilities and Transportation: These expenses tend to align closely with national averages, providing no significant financial burden beyond typical expectations.
  • Groceries and Dining Out: Costs in these categories are moderate, allowing for a reasonable degree of discretionary spending on food and dining.

Housing Market

  • Home Prices: The median home price in Baltimore is below the nationwide median, which is advantageous for homeowners or prospective buyers. A salary of $98,600 offers good purchasing power in this market.
  • Renting: Rental costs are moderately priced, making it feasible for employees to rent without exceeding the typical budgetary recommendations for housing.

Quality of Life

  • Cultural and Recreational Opportunities: Baltimore is rich in cultural attractions, museums, and recreational spaces, contributing positively to the quality of life.
  • Community and Diversity: The city is known for its diverse communities and vibrant neighborhoods, enhancing social engagement and cultural experiences.

Access to Healthcare

  • Healthcare Facilities: Baltimore is home to several renowned healthcare institutions, including Johns Hopkins Hospital, providing high-quality medical care.
  • Healthcare Costs: While healthcare expenses can be high, the presence of quality facilities ensures access to essential services.

Quality of K-12 Schools

  • Public Schools: The quality of public schools varies across different neighborhoods. Some areas offer highly rated schools, while others may need improvement.
  • Private and Charter Schools: There is a range of private and charter school options available, providing alternatives to public education for families seeking different educational environments.

Summary

In Baltimore, a salary of $98,600 allows for a good quality of life, with the ability to enjoy cultural amenities, maintain stable housing, and access quality healthcare. Educational opportunities, particularly K-12 schools, require careful consideration based on the neighborhood. Overall, this income supports a comfortable lifestyle in comparison to both local and national standards.

See salary information for the Customer Service Rep role elsewhere in the United States

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OpenComp aggregates multiple data sources to provide accurate salary data for Baltimore, MD, specifically for a Level 4 Customer Service Rep. The primary source is real-time, crowd-sourced salary information collected through direct integrations with hundreds of customer-connected HRIS platforms.

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