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Salary Information for a Customer Service Rep in Boston, MA

Median salary:

This data reflects Total Cash for a Level 5 Customer Service Rep at a mid-size company. To get more detailed information on total compensation for the role of Customer Service Rep in Boston, MA, including base pay, total cash, and equity by job level, region and company size, please join OpenComp.

25th percentile
50th percentile
75th percentile

Behind the numbers

What is the adjusted total comp for a Customer Service Rep in Boston, MA?

Total Comp (TC)
Cost of Living (COL) Index
COL-Adjusted TC
Median Home Price

83.4

Total Comp (TC)

Cost of Living (COL) Index
83.4
COL-Adjusted TC

Median Home Price

What are the responsibilities of a Customer Service Rep in Boston, MA?

Interact with customers via telephone, email, text, chat or through other social media platforms, to handle complex questions/requests that requires dedicated time and research. Customer questions/requests are escalated from Customer Service Support. Prepares detailed documentation related to questions/requests.

What are the characteristics of a level 5 Customer Service Rep?

A level 5 Customer Service Rep in Boston, MA possesses a wide range of experience, and is looked to as a thought leader. Their work affects design, quality and timeline of entire product or service. Average experience 11 years.

Customer Service Rep

Benchmark Role

Individual Contributor

Job Type

Customer Service

Job Family

Service & Support

Job Area

Quality of Life in Boston, MA with a $119,160 Annual Income

Understanding the quality of life someone might experience in Boston, MA, with an annual income of $119,160 requires examining factors such as the cost of living, housing market, access to healthcare, and the quality of K-12 schools. Here's a detailed analysis relative to the broader United States.

1. Cost of Living

  • Higher Living Expenses: Boston, MA, has a higher cost of living compared to the national average. With staples such as groceries, transportation, and utilities costing significantly more, residents need to manage their expenses carefully.
  • Comparison to National Average: The overall cost of living in Boston is about 60% higher than the national average, which places a notable strain on a middle-class income like $119,160.

2. Housing Market

  • High Housing Costs: Housing in Boston is expensive, with the median home price often exceeding $700,000. Renting is also pricey, with average rent for a one-bedroom apartment around $2,500 per month.
  • Property Availability: The competitive housing market can make it quite challenging to find affordable housing within proximity to the city center.

3. Quality of Life

  • Vibrant Urban Environment: Boston offers a dynamic urban lifestyle with rich cultural, historical, and recreational opportunities.
  • Public Services: The city boasts well-maintained public parks, a robust public transportation system, and numerous community events, enhancing residents' quality of life.

4. Access to Healthcare

  • Renowned Medical Institutions: Boston is home to world-class hospitals and medical schools, providing excellent healthcare services.
  • Healthcare Costs: Medical expenses can be higher than in other parts of the country, partly due to the presence of top-tier facilities.

5. Quality of K-12 Schools

  • Strong Educational System: Boston has highly rated public and private schools with excellent academic programs, bolstered by a strong emphasis on education at the state and local level.
  • Variety of Options: Families have access to various educational choices, including charter and magnet schools, which can positively influence children's educational outcomes.

Assessment Summary

Living in Boston with an income of $119,160 places an individual or family just above the median household income for the area; however, the high cost of living, especially in housing, can reduce disposable income.

See salary information for the Customer Service Rep role elsewhere in the United States

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OpenComp aggregates multiple data sources to provide accurate salary data for Boston, MA, specifically for a Level 5 Customer Service Rep. The primary source is real-time, crowd-sourced salary information collected through direct integrations with hundreds of customer-connected HRIS platforms.

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